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FAQ - eBanking


  1. How do I get e-banking services?
    • Please, download e-banking form from RBB site (www.rbb.com.np) ; fill it correctly and drop it to your account holding branch. The branch will verify your account and sent it to head office for further process. You will get e-banking facility in 24-72 hr. after receiving the hard copy of duly filled e-banking form.

  2. What software do I need for Internet Banking?
    • Microsoft Internet Explorer 5.0 or above

  3. How can I bookmark a page?
    • Click on Favorites and then Add

  4. How safe is my personal data and accounts?
    • Online secure e-Banking Guarantee
      We use industry standard levels of security to protect you against fraud on RBB Internet Banking. You must be careful and take reasonable steps to keep your security information secret at all times. If you found in suspicion, contact us immediately.
    • Passwords
      You'll need to enter your User ID and password to logon to Internet banking. As long as you keep your password confidential and make sure nobody can see your PC screen when entering it, the security of the system is very high. If you doubt that someone knows your password, change it immediately.
    • Other tips
      In case of using Internet banking in a public place, don't leave the PC unattended and ensure that no one is watching while you typing password. Other, we recommend that you don't download software if you don't trust the source. We recommend that you use up-to-date Anti-virus software and anti-spyware software to help protect your PC. We also suggest you to enable Personal Firewall to prevent unauthorized person from Accessing your computer and guard against the introduction of malicious program onto your PC.

  5. How do I know it's safe to bank via the Internet?
    • RBB Internet Banking users 128-bit encryption, one of the most advanced security technologies available, to safeguard your online banking. Encryption is a process that transforms sensitive information into a string of unrecognizable characters before they are sent over the Internet, and helps provide a secure channel for data transmission.

  6. Where do I contact for e-banking support?
    • You can send email to ebanking@rbb.com.np for email support on any issues on e-banking services.

  7. Is it possible to query on phone regarding e-banking services?
    • Yes, you can call at RBB datacenter for your issues on e-banking.

  8. Where do I call for support?
    • please, Call atfollowing number.
      +977-1-4252595 Ext. 2840, 2841
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E-Banking
Easy way to access your bank account
Rastriya Banijya Bank has introduced e-banking system that makes the customers access to the account easy.
Mobile Banking
RBB provides secure complete Mobile Banking service which can provides Inquiries, Financial transactions
as well as utility payments through sms text as well mobile application
Mobile Pay
RBB provides mobile pay service
for the payment of your utility bills.
ATM/Card Services
RBB provides ATM Service
through its own dozens of outlets.
ABBS Service
RBB provides Any Branch Banking Service(ABBS)
through it's all branches accross the country.